Change Management Consultant – Dallas, TX

Department: Change & Employee Experience 

Location: Dallas, TX / DFW Area 

Job Type: Contract – 6+ months, with possible conversion to full-time 

Schedule: Monday–Friday, 40 hours/week 

Work Arrangement: Hybrid – onsite 2 days per week 

Pay: $80–$87/hour

Job Summary

The Change Management Consultant assesses the organizational impact of technology changes, digital transformations, applications, and new workflows. This role develops the communications, training, and other adoption materials needed to build awareness, create desire, and support adoption among internal stakeholders.

The consultant partners with leaders and cross-functional teams to translate technology changes into clear stakeholder impacts, targeted engagement strategies, communications, training, and other adoption materials that support successful implementation and sustained use across the organization.

Key Responsibilities

• Engage designated teams to build the capabilities, systems, and processes required to achieve sustainable business results.
• Identify people-related risks, resistance points, performance gaps, stakeholder concerns, and opportunities to strengthen awareness, desire, and adoption.
• Conduct business readiness, organizational impact, stakeholder, and application-usage assessments.
• Evaluate assessment results and develop action plans to prepare stakeholders for upcoming changes.
• Partner with strategic partners and cross-functional teams to assess organizational impacts, identify root causes and priority areas, evaluate transformation risks, and define risk-mitigation strategies.
• Support process design and future-state planning to align business processes, systems, application usage, culture, and capabilities with the organization's strategic vision.
• Consult with strategic partners to determine the scope, scale, and level of organizational change required.
• Coach and advise stakeholders throughout implementation to support successful adoption, reinforce new behaviors, and sustain business outcomes.
• Develop change and capability-building plans, including stakeholder assessments, key messages, presentations, FAQs, talking points, job aids, training materials, communications, branding, awareness campaigns, and other adoption materials.
• Collaborate with cross-functional teams to support performance improvement and organizational effectiveness.
• Establish and apply change-management tools, methodologies, templates, collateral standards, and measurement practices.
• Monitor awareness, readiness, engagement, application usage, adoption, and sustainment.
• Coordinate organizational, cultural, and operational change efforts across the organization.
• Maintain documentation related to change activities, decisions, risks, impacts, stakeholder engagement, communications, collateral, training, application-usage findings, adoption measures, and outcomes.
• Follow established change-management processes, governance requirements, approval protocols, and documentation standards.

Key Qualifications & Skills

• Experience using change-management frameworks.
• Exceptional interpersonal, communication, and relationship-building skills, with the ability to engage and influence stakeholders at all levels.
• Demonstrated analytical and data interpretation skills.
• Ability to translate assessments, application-usage data, adoption metrics, and stakeholder findings into clear, actionable recommendations and targeted collateral.
• Experience leading or supporting digital transformation initiatives, including assessing impacts to roles, processes, systems, applications, and stakeholder groups.
• Ability to understand application functionality and usage patterns, identify adoption barriers, and convert technical or operational changes into practical stakeholder communications and adoption collateral.
• Experience developing executive-ready and end-user materials, including change impact summaries, presentations, FAQs, talking points, job aids, training content, and campaign communications.
• Expert proficiency with Microsoft products.

Preferred Qualifications

• PROSCI certification.
• Master's degree in Industrial Organizational Psychology, Business Management, Training and Performance Improvement, Organizational Development, or a related field.
• Local DFW candidates preferred.