Customer Service Representative (Days)— Temple, TX

Location: Temple, TX

Work Arrangement: On-site

Schedule: Friday–Tuesday, 8:30 PM–5:00 PM (Wednesday and Thursday off)

Pay Rate: $18 per hour

Job Overview

We are seeking a Customer Service Representative II to support customer service, work request dispatch, environmental monitoring, and patient transportation coordination in a healthcare setting. The ideal candidate has strong customer service and communication skills and can work effectively in a fast-paced environment.

Important Information:

• Applicants must be U.S. citizens or permanent residents.
• The preferred shift must be included on the resume.
• Applicants must indicate their city and ZIP code on their resume to be considered for an interview.
• If selected for full-time conversion, candidates must be prepared to accept a salary of $16 per hour. Conversion is not guaranteed.

Responsibilities

• Answer calls from internal and external customers, including employees, patients, and visitors.
• Document and dispatch work requests.
• Monitor environmental alarms, including doors, gates, parking lot intercoms, and CCTV.
• Assist with workflow and assignments for patient transporters.
• Assist with special projects and support departmental initiatives.
• Provide feedback to leadership on process improvements, efficiency, and departmental performance.
• Handle difficult situations and provide conflict resolution when necessary.
• Perform other assigned duties professionally and courteously.

Requirements

• High School Diploma or GED equivalent.
• At least 1 year of experience.
• Ability to read and write in English.
• Proficiency in Microsoft Office.
• Excellent customer service and communication skills.
• Ability to understand verbal and written instructions.
• Ability to work effectively in a stressful, fast-paced environment.
• U.S. citizenship or permanent resident status.
• Willingness to work on-site in Temple, TX, on the assigned overnight schedule.

Preferred Qualifications:

• Experience in administrative support and/or customer service.
• Healthcare, call center, or dispatch service experience.