Patient Services Specialist – Plano, TX

Location: Plano, TX 

Pay Rate: $21/hour 

Assignment: 6 months, Temp-to-Perm 

Schedule:

• Monday–Thursday: 8:00 AM–5:00 PM
• Friday: 8:30 AM–3:00 PM 

Job Summary

We are seeking a Patient Services Specialist 2 to provide administrative and patient relations support in a healthcare clinic, with a strong focus on proactive outbound engagement and patient conversion.

This role will make frequent outbound calls to marketing-generated leads, build rapport with prospective patients, answer questions, address concerns, and guide patients toward scheduling a consultation. The specialist will also support front desk operations, including patient check-in/check-out, scheduling, insurance verification, payments, and maintaining accurate patient records.

The ideal candidate is sales-minded, confident on the phone, comfortable working with call volume and metrics, and able to follow up consistently with prospective patients.

Qualifications & Skills

• High school diploma or GED.
• At least 1 year of relevant experience.
• Healthcare front desk experience.
• Experience in a multispecialty healthcare setting is a plus.
• Experience with insurance verification.
• Strong verbal and written communication skills.
• Confident and professional telephone presence.
• Comfortable with outbound calls, follow-ups, and performance metrics.
• Strong active listening and interpersonal skills.
• Ability to address patient concerns and objections professionally.
• Organized and disciplined with lead tracking and follow-up.
• Comfortable discussing procedures, costs, and next steps with patients.
• Epic experience is a plus.
• Spanish bilingual fluency is required for at least one of the available positions; additional bilingual candidates are preferred.
• Ability to learn and maintain knowledge of bariatric surgery procedures, requirements, and the patient journey.