Program Assistant (GARS)

Position Information

• Department: Grievance & Appeals
• Salary: $23.92–$28.70 per hour
• Work Arrangement: Full Office
• Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM
• Expected Assignment Duration: Up to six (6) months

Duties & Responsibilities:

• 80% – Program Support
• 15% – Administrative Support
• 5% – Other

Minimum Qualifications:

• High school diploma or equivalent required, plus one (1) year of experience in appeal and grievance guidelines, Medi-Cal/Medicaid, or Medicare programs.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position may also qualify.

Preferred Qualifications

• Bilingual in English and one of CalOptima Health’s defined threshold languages: Arabic, Chinese, Farsi, Korean, Russian, Spanish, or Vietnamese.

Knowledge & Abilities

• Develop rapport and establish and maintain effective working relationships with CalOptima Health leadership and staff, as well as external contacts at all levels and from diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule and be available to participate in evening and weekend events.
• Organize, analyze, solve problems, and demonstrate project management skills.
• Work efficiently in a fast-paced environment.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees or coalitions.
• Utilize computers and appropriate software, including Microsoft Office applications (Word, Outlook, Excel, and PowerPoint), as well as job-specific applications and systems, to produce correspondence, charts, spreadsheets, and other information applicable to the position.