Position Summary:

The Service Manager is a strategic leadership role responsible for overseeing all service operations and driving the growth of the Service Division. This position provides leadership to the service team, ensuring exceptional customer service delivery, operational excellence, and profitability while maintaining high standards of safety and quality.

Key Responsibilities:

Leadership & Management

· Provide strategic direction and leadership for service operations

· Develop and implement short & long term strategic plans to achieve company objectives

· Establish and monitor KPIs to measure effectiveness and profitability

· Lead, mentor and develop the Service Team

· Foster a culture of accountability, continuous improvement, and customer excellence

Operational Management

· Oversee daily service operations to ensure efficient scheduling, dispatch and completion of service calls

· Ensure compliance with safety regulations, electrical code, and company policies

· Implement and maintain quality control processes to ensure workmanship meets or exceeds industry standards

· Optimize resource allocation

· Develop and manage the service department budget, controlling costs while maintaining quality standards

Client Relations & Business Development

· Build and maintain strong relationships with clients

· Identify opportunities for service contracts & recurring revenue streams

· Collaborate with sales and estimating to develop competitive service proposals

· Resolve escalated customer issues and ensure high level of customer satisfaction

· Represent the company at industry events and networking opportunities

· Generate leads on a regular basis

Team Development, Management & Performance

· Hire and onboard qualified service personnel

· Conduct regular performance evaluations and provide coaching and feedback

· Promote a positive work environment that encourages teamwork and professional growth

Financial Management

· Develop and manage annual service budget and forecasts

· Monitor job costs, labor productivity, and profitability metrics

· Approve service estimates, change orders and invoicing

· Identify cost-saving opportunities without compromising quality or safety

· Provide regular financial reports and analysis to executive team

Qualifications:

· 7+ years of experience in commercial and/or industrial electrical service management

· Deep understanding of the NEC, electrical systems, and construction practices

· Proficiency in Microsoft Office Suite and estimating software

· Strong organizational, analytical, and communication skills

· Ability to read and interpret blueprints, technical drawings, and specifications

· Experience with project management tools & software preferred

· Associate’s degree in Construction Management or related field preferred

· PMP certification preferred

· Stay current on all required safety trainings

· Able to pass a background check & obtain any security clearances and badging required by specific projects

· Possesses valid driver's license & reliable transportation

· Satisfactory driving record & can be added to company insurance

· Able to travel as needed